FAQ

Q1. Where do I send booking inquiries? +

Contact our Product Consultant Team at sales@canada-alaska.com.au or feel free to call 1300 794 959

Q2. What are your business hours? +

Our Product Consultant Team is available Monday through Friday from 9am – 5:30pm (AEST).

Q3. What are your booking policies and payment process? +

Please refer to our Booking Conditions page for full details by clicking here.

Q4. Can you book services in the United States? +

Yes, we have been selling Alaska and Mainland USA since we started. We have years of combined experience with the destination through our history and our collective knowledge is significant. Our team has spent a lot of time touring Alaska investigating the product and the destination to ensure our offerings are of exceptional quality and comfort. We also have select products in Seattle, Washington as a gateway city to Canada, and the rest of the USA.

Q5. Do you supply travellers with documentation? +

Yes, for any of our suggested packages, including Rail & Coach, Self-Drives and Mini Packages; documentation can be arranged for customized packages. Documentation can include a final itinerary, vouchers, destination maps and brochures. We send the package to your preferred address or we can arrange to meet with you to go over documentation in person.

Q6. How long will it take for my booking to be confirmed? +

Booking confirmations will be advised within 24-48 hours of final itinerary approval, except on weekends or public holidays, where a response can be expected on the next business day.

Q7. How do we know what the pick-up time is for Day Tours? +

All pick-up information for tours can be found in the remarks on the itinerary confirmation document sent to you.

Canada & Alaska Destinations